1. Introduction & Roles
Effective Date: October 5, 2025
Healsend Inc. ("Healsend," "we," "us," "our") operates as a Management Services Organization (MSO). We provide technology infrastructure, administrative services, billing coordination, and platform management to a network of licensed independent Professional Entities — physician groups, professional corporations, and other licensed healthcare providers — that independently deliver clinical care to patients through the Platform.
We are a technology and administrative services company, not a medical provider. Healsend does not practice medicine, does not diagnose or treat patients, does not employ licensed clinicians in a clinical capacity, and does not function as a covered entity under HIPAA with respect to its own platform operations. The Professional Entities we support are independent licensed entities that may be covered entities or business associates under HIPAA, and Healsend serves as a Business Associate under those arrangements.
This Privacy Policy applies to all information collected through healsend.com and all associated applications, platforms, portals, and services (collectively, the "Platform"). Our mailing address is 30 N Gould St Ste R, Sheridan WY 82801. Contact: yourhealth@healsend.com | https://healsend.com.
2. Scope; U.S.-Only Audience
This Policy applies to all individuals who: visit or interact with healsend.com or the Platform; create an account or register as a patient; complete health intake questionnaires or consultations; purchase or use any service through the Platform; or contact us for support or information.
This Policy does not apply to information processed exclusively by Professional Entities in their capacity as independent covered entities. Patients seeking access to their Protected Health Information (PHI) held by a treating Professional Entity should contact that entity directly or submit a HIPAA request to Healsend's Privacy Officer (see Section 28).
Our Platform and services are available only to residents of the United States who are 18 years of age or older. We do not knowingly market to or process information of non-U.S. residents or individuals under 18.
3. Key Definitions
- Personal Information (PI): Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular individual or household.
- Consumer Health Data (CHD): Personal information that identifies your past, present, or future physical or mental health condition, including health history, diagnoses, medications, treatment, and related data. Where collected outside a HIPAA business associate context, CHD is regulated under state consumer health data laws such as Washington's My Health My Data Act (MHMDA) and Nevada SB 370.
- Sensitive Personal Information (SPI): A subset of PI that includes: Social Security Number or government ID; precise geolocation; racial or ethnic origin; religious beliefs; union membership; content of personal communications; genetic or biometric data; health information; sexual orientation or gender identity; and financial account credentials. SPI receives the highest level of protection under this Policy.
- Protected Health Information (PHI): Individually identifiable health information created, received, maintained, or transmitted by a HIPAA-covered entity or Business Associate that relates to health condition, provision of care, or payment.
- Professional Entity: Independent licensed physician groups, professional corporations, PLLCs, and other licensed healthcare providers that contract with Healsend's MSO and independently deliver clinical care to patients.
- Service Provider / Business Associate: Third parties that process data on behalf of Healsend or Professional Entities under Data Processing Agreements (DPAs) or Business Associate Agreements (BAAs) that contractually limit their use of data.